> For the complete documentation index, see [llms.txt](https://docs.omnileads.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnileads.net/english/flow-maker-pro.md).

# Flow Maker (Pro)

Flow Maker for Digital Channels is a graphical editor designed to create and manage conversational trees directly from the administration interface.

<figure><img src="/files/iKtlv29laAOFdFEzkgMj" alt=""><figcaption></figcaption></figure>

From now on, teams can design interactive flows using interconnected blocks, defining messages, options, referrals, and support paths in a much clearer and more visual way.

This functionality allows you to:

* Create conversational flows for WhatsApp without relying on complex configurations.
* Organize blocks and nodes using a graphical interface.
* Define interactive options to guide the customer.
* Connect responses to new blocks in the tree.
* Facilitate initial self-management before reaching an agent.
* Reduce response times and improve the end-user experience.
* \
  With this new editor, organizations can build smarter experiences for tasks such as initial contact, area selection, campaign referrals, frequently asked questions, contact reason classification, and automatic conversation segmentation.

## Creation of Decision Trees

To create decision trees using Flow Maker, go to the Connections menu -> WhatsApp -> Lines and edit the line, or tap the Bot icon and click the Flow button.

<figure><img src="/files/McXuBKp8plXT9eP6RY6k" alt=""><figcaption></figcaption></figure>

From there, a graphic block will open where you can design your own decision trees for incoming messages, simply by connecting blocks and configuring them according to your needs.

<figure><img src="/files/JqXIumHB3Bf3uqazLwun" alt=""><figcaption></figcaption></figure>

From "+ Add Block," you can add the blocks you deem necessary for your care strategy to the tree and interconnect them as needed.\
Each block will have different configuration options, which you can manage using the edit/delete icons at the top.

## Block editing

* **Message**: In this section, you create the header, body, and footer of the automatic display message, along with its corresponding options menu. You will also configure the global timeout for an inbound message in this view, so that the Channel Orchestrator can automatically close messages that have expired due to inactivity.

<figure><img src="/files/mOC3yNA0sbSogkLB58cQ" alt=""><figcaption></figcaption></figure>

* **Answers:** In this section, you configure the messages for incorrect or correct answers depending on the selection or interaction the user has had with this block.

<figure><img src="/files/Fm4CTeukcdTvmrgELBVS" alt=""><figcaption></figcaption></figure>

* **Menu options:** In this last view, the available menu options will be presented to the user, so that they can select the one that best suits their needs.

<figure><img src="/files/m8xer5Iqi6Eh80lYJdoZ" alt=""><figcaption></figcaption></figure>

The currently supported destination types are: Campaign, New Tree / Nested Menu, Closing Message.

<figure><img src="/files/K112asD2WgxcKwiiBqJN" alt=""><figcaption></figcaption></figure>

Finally, once I have designed my care flow, I proceed to press the "Save" button for the changes to take effect and the care strategy to become productive.

NOTE: Remember that a tree's target campaign MUST have the corresponding WhatsApp section configured in its Wizard. For more details, go to the section on [Whatsapp Channel Settings](/english/whatsapp-channel-settings-pro.md).


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