Message Templates and Time Groups

To properly configure the Instagram Messenger channel, you must first have a Business Hours Group and a Message Templates Group.

On the one hand, the time group will define the operational window in which OMniLeads will be able to receive messages and route them to the service agents. On the other hand, the group of templates will store a set of predefined messages that will serve as a "quick response" for agents, with the aim of streamlining management.

Creating Message Templates

To create Message Templates, go to the Resources Menu -> Message Templates and click on the "+" button.

Creating a Template Group

To create a Template Group, go to the Resources menu -> Message Template Group and click the "+New" button. From there, you can add Message Templates and then make them available in your preferred Campaign.

Creating a Group Schedule for Instagram Customer Service

To create a Time Group, go to the Resources Menu -> Time Groups and click the "+New" button. From there, you can add Operational Time Slots to alert the user about Business Hours.

To activate the Social Network channel in a campaign, you can follow the steps in the section on Campañas de Instagram. To see an agent in action, you can visit the section of Mensajes de Instagram.