> For the complete documentation index, see [llms.txt](https://docs.omnileads.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnileads.net/english/meta-messenger-settings/message-templates-and-time-groups.md).

# Message Templates and Time Groups

To properly configure the Meta Messenger channel, you must first have a Service Hours Group and a Message Template Group.

The service hours group defines the operational window in which OMniLeads can receive messages and route them to support agents. The template group stores a set of predefined messages that serve as "quick replies" for agents, streamlining the process.

## Creating Message Templates

To create Message Templates, go to the Resources Menu -> Message Templates and click on the "+" button.

<figure><img src="https://content.gitbook.com/content/7qGfc9c0eCArZb6QcwvW/blobs/dyk9siAi9Uc9w7gbEIWM/image.png" alt=""><figcaption></figcaption></figure>

## Creating a Template Group

To create a Template Group, go to the Resources menu -> Message Template Group and click the "+New" button. From there, you can add Message Templates and then make them available in your preferred Campaign.

<figure><img src="https://content.gitbook.com/content/7qGfc9c0eCArZb6QcwvW/blobs/VWDKG1CTsdMDHS1xvq0q/image.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/7qGfc9c0eCArZb6QcwvW/blobs/ZLInv47JS0JMwYMbf1J1/image.png" alt=""><figcaption></figcaption></figure>

## Creation of a Group Schedule for Meta Messenger Support

To create a Time Group, go to the Resources Menu -> Time Groups and click the "+New" button. From there, you can add Operational Time Slots to alert the user about Business Hours.

<figure><img src="https://content.gitbook.com/content/7qGfc9c0eCArZb6QcwvW/blobs/C2hBNyO4LXVnRlAcoNA2/image.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/7qGfc9c0eCArZb6QcwvW/blobs/pgBobfflVZYcErQ1fp9s/image.png" alt=""><figcaption></figcaption></figure>

To activate the Social Network channel in a campaign, you can follow the steps in the section on [Campañas de Meta/Facebook](broken://pages/cMke9sNBn2sFHOtOwyhJ). To see an agent in action, you can visit the section of [Mensajes de Meta/Facebook](broken://pages/WbgptH6LawreuSrD9bJd).


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