Message Templates and Time Groups

To properly configure the Meta Messenger channel, you must first have a Service Hours Group and a Message Template Group.

The service hours group defines the operational window in which OMniLeads can receive messages and route them to support agents. The template group stores a set of predefined messages that serve as "quick replies" for agents, streamlining the process.

Creating Message Templates

To create Message Templates, go to the Resources Menu -> Message Templates and click on the "+" button.

Creating a Template Group

To create a Template Group, go to the Resources menu -> Message Template Group and click the "+New" button. From there, you can add Message Templates and then make them available in your preferred Campaign.

Creation of a Group Schedule for Meta Messenger Support

To create a Time Group, go to the Resources Menu -> Time Groups and click the "+New" button. From there, you can add Operational Time Slots to alert the user about Business Hours.

To activate the Social Network channel in a campaign, you can follow the steps in the section on Campañas de Meta/Facebook. To see an agent in action, you can visit the section of Mensajes de Meta/Facebook.