Reports, recordings and monitoring
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All campaigns that operate with the call recording option enabled generate their files with recordings for later listening or downloading. The OMniLeads Recordings module allows the search for recordings using filters as search criteria.
In this section, everything inherent to the "output" generated by inbound call campaigns is presented and analyzed.
In this section, everything inherent to the "output" generated by outbound calling campaigns is presented and analyzed.
In this section, everything inherent to the "output" generated by campaigns with an active WhatsApp Channel is presented and analyzed.
This section reviews each report generated by the general call report. Menu: Reports -> Calls.
This section reviews each report generated by the general agent activity report. Menu: Reports -> Agents.
This section reviews the OMniLeads monitoring module.