🛑Reports, recordings and monitoring

Reports, recordings and monitoring

Recordings

All campaigns that operate with the call recording option enabled generate their files with recordings for later listening or downloading. The OMniLeads Recordings module allows the search for recordings using filters as search criteria.

• Acceso al menú

Output of inbound campaigns

In this section, everything inherent to the "output" generated by inbound call campaigns is presented and analyzed.

• Reportes de campañas entrantes

• Reporte general de una campaña entrante

• Reporte de calificaciones

• Resultados de la base de contactos

Output of outbound campaigns

In this section, everything inherent to the "output" generated by outbound calling campaigns is presented and analyzed.

• Reportes de campañas salientes

• Reporte general de una campaña saliente

• Reporte de calificaciones

• Resultados de la base de contactos

Output of WhatsApp campaigns

In this section, everything inherent to the "output" generated by campaigns with an active WhatsApp Channel is presented and analyzed.

• Reportes de Whatsapp
• Reportes de Conversaciones

General call report

This section reviews each report generated by the general call report. Menu: Reports -> Calls.

• Reporte general de llamadas

General Agent Reports

This section reviews each report generated by the general agent activity report. Menu: Reports -> Agents.

• Métricas de agente

Real-time monitoring

This section reviews the OMniLeads monitoring module.

• Supervisión
• Visualización de status de agentes
• Visualización de campañas entrantes
• Visualización de campañas salientes
• Visualización de campañas dialer