Preview Campaigns

Preview Campaigns

When an agent is assigned to a Preview Campaign, Preview menu needs to be used.

Figure 1: Preview Campaigns List

All assigned Preview Campaigns are listed here. Agent must select one of them and this will return a contact to manage.

Figure 2: New Contact retrieve

*Figure 3: Delivered Contact

Once the contact is delivered, the agent can either dial the phone number by clicking on the number, or by clicking again on the preview campaign in order to retrieve another contact. The last one will be released.

Assuming a contact is called by clicking on it, contact information is displayed on the agent’s view, as we have seen in Manual Calls section.

Figure 4: Dialed Contact

If the communication has ended or the phone could not be contacted, then the agent can try again with another phone number (if the contact has more than one phone loaded). If this is the case, then the agent can click on any of the extra telephones and will automatically dial the contact to the new number.

Figure 5: Callback to Contact”

All calls from the contact can be dispositioned, as long as the call disposition is not managed.

Finally, the agent is able to disposition the call through the combo of Call Dispositions. This list has been generated from the Admin view.

Figure 6: Call Disposition

The agent have the posibility to select more quickly the next contact to call in the last preview campaign select by clicking on the that is shown in the operation bar

Figure 7: Retrieve a new preview contact