Incoming calls from the PBX

Incoming calls from the PBX

In this section, it is shown how to configure OMniLeads and a PBX based on Asterisk, to forward calls from the PBX to OMniLeads.

Figure 1: Call forwarding from PBX We start from the fact that there is a SIP trunk that links OMniLeads with the PBX. The first thing that must be defined is the number assigned to the incoming route that will process the call from the PBX to an OMniLeads destination, since this number (route DID) must be dialed by the PBX to send calls from any module (extensions, IVRs, incoming routes, follow me, etc.) of said PBX, towards the destination configured in the OMniLeads route:

Figure 2: Incoming route parameters Taking the route with the DID 123456 used in the previous figure as an example, the Asteisk PBX must generate calls through the SIP trunk to the mentioned number, each time a PBX resource needs to reach the OMniLeads destination 123456. If our Asterisk PBX has a configuration web interface, then we can simply generate a new custom extension and make it point to SIP/trunkomnileads/123456, where "trunkomnileads" is the name configured in the PBX to name the SIP trunk with OMniLeads. The idea of ​​extension pointing towards OMniLeads is exemplified in the following figures 3 and 4:

Figure 3: Custom extension for OMniLeads Although the extension in the PBX can have any numbering (it was exemplified with 2222), the important thing is to send 123456 (in our example) to OMniLeads, as highlighted in the following figure:

Figure 4: Custom extension for OMniLeads Once the extension is available in the PBX, it is only a matter of invoking it from any PBX module, such as an IVR:

Figure 5: Referral to OMniLeads from IVR Although the previous figure exemplifies the referral of calls to incoming OMniLeads campaigns from a PBX IVR, we can conclude that PBX extensions can also dial or transfer calls to OMniLeads, as well as PBX modules as conditions schedules, follow me, incoming routes, etc. They will be able to invoke a custom PBX extension that forwards calls to OMniLeads.