🛑Metrics, recordings and supervision
Metrics, Recordings and Supervision
Recordings
All campaigns that operate with the call recording option enabled generate recording files with listening and download actions. The OMniLeads Recordings module allows to search for recordings using filters as search criteria.
Inbound Campaigns output
This section describes and analyzes all staff related to the “output” generated by incoming call campaigns.
Outbound Campaigns output
This section describes and analyzes everything related to the “output” generated by outbound call campaigns.
General Call Reports
This section reviews each report generated by general call reports. Reports - Calls.
Agent Reports
This section reviews each report generated by the general report of agent activity. Reports - Agents
Realtime Supervision
This section reviews the OMniLeads Supervision module.
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