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  • πŸ‘ΆIntroduction to OMniLeads
    • OMniLeads General Specs
    • Architecture and components
  • πŸš€OMniLeads installation methods
    • Deploy using Docker
      • Deploy with Docker-Destkop
      • Deploy with Docker for VPS Cloud or VM
      • Deploy with Docker for VPS Cloud or VM with External Bucket
    • Deploy with Ansible
      • AIO (All-In-One) Deploy
      • AIT (All-In-Three) Deploy
      • HA (High Availability) Deploy
      • Backups, Restores, Upgrades and Rollbacks
      • Migration from CentOS7
    • OMniLeads Enterprise
    • Development Enviroment Deploy
    • First Login
    • TLS/SSL Certificates
    • Monitoring and observability
    • Security considerations
  • βš™οΈInitial Configuration
    • External Authentication
    • Text To Speech (TTS)
  • 🎯CX Survey (Pro)
    • Reports
  • πŸ“ˆPremium Reports (Pro)
    • Activity Reports
    • Analyzing Results
  • 🎞️Video Calls (Pro)
    • Wordpress Plugin
    • Initial Configuration
    • Webphone Demo
    • Embedding the Webphone
  • ☎️Voice Channel Configuration
    • General SIP trunk parameters
  • πŸ†—Whatsapp Channel Settings (Pro)
    • OMniLeads & GupShup
    • Register WhatsApp Business in GupShup
    • Message Templates and Time Groups
    • Providers
    • Lines
  • 🚧Wallboard for Business (Pro)
    • Creating a Wallboard
    • Adding Widgets and Realtime Pages
    • Exploring Widgets and Metrics
  • πŸ“€Whatsapp Bulk Messaging (Pro)
  • πŸ’¬Contact Campaigns
    • Inbound Campaign
      • Incoming Call Routing
      • Forwarding incoming calls from the PBX
      • Time range conditioned routing
      • IVR - Interactive Voice Response
      • Incoming Caller ID
      • EjecuciΓ³n de dialplan personalizado
    • Manual Campaign
    • Preview Campaign
    • Dialer Campaing
    • Whatsapp Campaign (Beta)
  • 🎧Agent handbook
    • Login Logout
    • Manual calls from contact list
    • Preview Calls
    • Dialer inbound calls
    • Inbound calls
    • Calls between agents
    • Contact List
    • Whatsapp Messages
  • πŸ›‘Reports, recordings and monitoring
    • Recordings
    • Incoming Campaign Reports
    • Outbound Campaign Reports
    • General call report
    • Agent reports
    • Whatsapp reports (Beta)
    • Conversation Reports
    • Supervision
  • πŸ“ŠBackoffice - Management audit
  • ☎️Integration between OMniLeads and PBXs
  • πŸ› οΈIT administrator's tasks
  • 🧩CRM Integration
    • Interaction from OMniLeads to CRM
    • Interaction from CRM to OMniLeads
  • πŸ”Security considerations
  • πŸ“ŒOMniLeads RESTful API
    • Agent Session API in Asterisk
  • πŸ—’οΈRelease Notes
  • ❀️Community
  • πŸŽ‡About us
Con tecnologΓ­a de GitBook
En esta pΓ‘gina
  1. CX Survey (Pro)

Reports

AnteriorCX Survey (Pro)SiguientePremium Reports (Pro)

Última actualización hace 6 meses

Survey Reports

Filters

By clicking on the reports icon, the Advanced Filter of the Surveys module is displayed, where you can select:

  • Date Range: Time period for evaluating quality survey results.

  • Campaigns: The campaign involved in the survey.

  • Agents: The agents that are audited from the survey.

  • Groups: The groups of agents that are audited from the survey.

By clicking on the β€œSearch” button, multiple results related to the survey are displayed. On the other hand, the β€œDownload CSV” button allows you to obtain a file in CSV/Excel format from which you can obtain a record sheet with your audio files and the options selected in each of the sections of the survey.

Reports Results

When evaluating survey reports, we start from a series of Tabs that organize the information into different sections:

  • General Report: offers the number of calls sent to a survey, completed, partially completed, and abandoned during the playback of the associated audios.

  • Ratings by Question: For each question in the completed survey, the different ratings given by the caller when answering the survey are graphed.

  • Responses by Agent: For each question in the survey, the different options selected by the caller are graphed, by agent.

  • Responses by Date: For each question in the completed survey, the different options selected by the caller are graphed, by date.

  • Agent Averages: For each β€œweighted” question, the average of the options selected by the caller is obtained, per agent.

  • Averages by Date: For each "weighted" question, the average of the options selected by the caller is obtained, per day.

It is important to clarify that each of the report sections presented in the different views is exportable to CSV/EXcel for correct analysis.

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