# Reports

#### Survey Reports <a href="#reportes-de-encuestas" id="reportes-de-encuestas"></a>

**Filters**

By clicking on the reports icon, the Advanced Filter of the Surveys module is displayed, where you can select:

* Date Range: Time period for evaluating quality survey results.
* Campaigns: The campaign involved in the survey.
* Agents: The agents that are audited from the survey.
* Groups: The groups of agents that are audited from the survey.

<figure><img src="/files/t2ZOXplH4gH6REu6tVyv" alt=""><figcaption></figcaption></figure>

By clicking on the “Search” button, multiple results related to the survey are displayed. On the other hand, the “Download CSV” button allows you to obtain a file in CSV/Excel format from which you can obtain a record sheet with your audio files and the options selected in each of the sections of the survey.

**Reports Results**

When evaluating survey reports, we start from a series of Tabs that organize the information into different sections:

* General Report: offers the number of calls sent to a survey, completed, partially completed, and abandoned during the playback of the associated audios.

<figure><img src="/files/Q6Jsyt0pKy84NqfmPrNM" alt=""><figcaption></figcaption></figure>

* Ratings by Question: For each question in the completed survey, the different ratings given by the caller when answering the survey are graphed.

<figure><img src="/files/O6iW9tIHHSfSqREkGKej" alt=""><figcaption></figcaption></figure>

* Responses by Agent: For each question in the survey, the different options selected by the caller are graphed, by agent.

<figure><img src="/files/M3LhHPX0qcrSU0sE6D9f" alt=""><figcaption></figcaption></figure>

* Responses by Date: For each question in the completed survey, the different options selected by the caller are graphed, by date.

<figure><img src="/files/S5B4Taa3C2WUD1R81Dbg" alt=""><figcaption></figcaption></figure>

* Agent Averages: For each “weighted” question, the average of the options selected by the caller is obtained, per agent.

<figure><img src="/files/FmadzxTVaoQ2SfW9HSu6" alt=""><figcaption></figcaption></figure>

* Averages by Date: For each "weighted" question, the average of the options selected by the caller is obtained, per day.

<figure><img src="/files/3Tujknqba19AZnocLdFC" alt=""><figcaption></figcaption></figure>

It is important to clarify that each of the report sections presented in the different views is exportable to CSV/EXcel for correct analysis.

<figure><img src="/files/9IhRz8ytXQke0Db1dwwi" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3ETbpei1K5nsqHmxbHdm" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/4ZD7yTCNO7UIlvbEwBtj" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gEXbPyT6tOjSUviLIOVo" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.omnileads.net/english/cx-survey-pro/reports.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.