🇬🇧
Omnileads Docs
ComunidadForo
English
English
  • 👶Introduction to OMniLeads
    • OMniLeads General Specs
    • Architecture and components
  • 🚀OMniLeads installation methods
    • Deploy using Docker
      • Deploy with Docker-Destkop
      • Deploy with Docker for VPS Cloud or VM
      • Deploy with Docker for VPS Cloud or VM with External Bucket
    • Deploy with Ansible
      • AIO (All-In-One) Deploy
      • AIT (All-In-Three) Deploy
      • HA (High Availability) Deploy
      • Backups, Restores, Upgrades and Rollbacks
      • Migration from CentOS7
    • OMniLeads Enterprise
    • Development Enviroment Deploy
    • First Login
    • TLS/SSL Certificates
    • Monitoring and observability
    • Security considerations
  • ⚙️Initial Configuration
    • External Authentication
    • Text To Speech (TTS)
  • 🎯CX Survey (Pro)
    • Reports
  • 📈Premium Reports (Pro)
    • Activity Reports
    • Analyzing Results
  • 🎞️Video Calls (Pro)
    • Wordpress Plugin
    • Initial Configuration
    • Webphone Demo
    • Embedding the Webphone
  • ☎️Voice Channel Configuration
    • General SIP trunk parameters
  • 🆗Whatsapp Channel Settings (Pro)
    • OMniLeads & GupShup
    • Register WhatsApp Business in GupShup
    • Message Templates and Time Groups
    • Providers
    • Lines
  • 🚧Wallboard for Business (Pro)
    • Creating a Wallboard
    • Adding Widgets and Realtime Pages
    • Exploring Widgets and Metrics
  • 📤Whatsapp Bulk Messaging (Pro)
  • 💬Contact Campaigns
    • Inbound Campaign
      • Incoming Call Routing
      • Forwarding incoming calls from the PBX
      • Time range conditioned routing
      • IVR - Interactive Voice Response
      • Incoming Caller ID
      • Ejecución de dialplan personalizado
    • Manual Campaign
    • Preview Campaign
    • Dialer Campaing
    • Whatsapp Campaign (Beta)
  • 🎧Agent handbook
    • Login Logout
    • Manual calls from contact list
    • Preview Calls
    • Dialer inbound calls
    • Inbound calls
    • Calls between agents
    • Contact List
    • Whatsapp Messages
  • 🛑Reports, recordings and monitoring
    • Recordings
    • Incoming Campaign Reports
    • Outbound Campaign Reports
    • General call report
    • Agent reports
    • Whatsapp reports (Beta)
    • Conversation Reports
    • Supervision
  • 📊Backoffice - Management audit
  • ☎️Integration between OMniLeads and PBXs
  • 🛠️IT administrator's tasks
  • 🧩CRM Integration
    • Interaction from OMniLeads to CRM
    • Interaction from CRM to OMniLeads
  • 🔐Security considerations
  • 📌OMniLeads RESTful API
    • Agent Session API in Asterisk
  • 🗒️Release Notes
  • ❤️Community
  • 🎇About us
Con tecnología de GitBook
En esta página

Premium Reports (Pro)

AnteriorReportsSiguienteActivity Reports

Última actualización hace 6 meses

Advanced Reporting

What is Reporting Pro?

Reporting Pro is a key component when it comes to obtaining precision in the analytical measurements of Contact Center activity. This module allows for the generation of multiple productivity and efficiency metrics, while combining statistical information in order to offer greater “granularity” when displaying information, which allows for a substantial improvement in the presentation of information for decision-making. The compendium of existing metrics includes:

  • Caller ID or Dialed Numbers

  • Distribution by Campaign, Schedule, Month, Week, Day and Hour.

  • Detail of calls answered by Campaign, Agent, Schedule

  • Failed Call Detail

  • Number of attemps

  • Total and Average Waiting Times

  • Total and Average Speaking Times

  • Total and Average Session Times

  • Total and Average Pause Times

  • Agent Availability: Start-End Times for Sessions and Breaks

  • Number of Agents per Day and Hour

  • Disconnection Reasons for each established call, by Campaign

  • No Connection Reasons for each call attempt, by Campaign

  • Call times and routing destinations, with their corresponding wait times and completion statuses.

  • Exhaustive Filtering Granularity: by Campaign Type, by Campaign, by Agent Groups and/or Individual Agents, by Phone and/or Caller ID, by Connection Type, by Continuous or Non-Contiguous Time Slot.

  • Time Zone Settings (ideal for locations in different geographic zones)

  • Customizable Service Level.

  • Exporting Results to CSV

  • Download and Listen to Recordings from Report.

Requirements

  1. An instance of OMniLeads Enterprise

  • release-1.5.0 minimamente instalado para el release-1.1.0 del Premium Reports.

  • release-1.12.0 minimally installed for Premium Reports release-1.2.0.

  • release-1.14.0 minimally installed for Premium Reports release-1.3.0.

  • release-1.24.0 minimally installed for Premium Reports release-1.3.7.

Última actualización hace 2 meses

AnteriorConfiguración inicial

📈
SiguienteActivity Reports