> For the complete documentation index, see [llms.txt](https://docs.omnileads.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnileads.net/english/agent-handbook.md).

# Agent handbook

{% embed url="<https://www.youtube.com/watch?v=GeHjW8Yk-WI>" %}

## Agent guidelines

We are going to divide the agent management handbook into the different topics mentioned below.

### Agent Session

We describe everything inherent to the agent's session in this section.

* [Login](/english/agent-handbook/login-logout.md)
* [Agent console](/english/agent-handbook/login-logout.md#la-consola-de-agente)&#x20;
* [Pauses](/english/agent-handbook/login-logout.md#pausas)
* [Logout](/english/agent-handbook/login-logout.md#logout)

### Manual Campaign

The agent and the operation in manual campaigns.

* [Manual calls from contact list](https://documentacion-omnileads.readthedocs.io/es/latest/agent_manual.html) (Manual calls from contact list)
* [Manual calls dialing from the webphone](/english/agent-handbook/manual-calls-from-contact-list.md#llamadas-manuales-marcando-desde-el-webphone)(Manual calls dialing from the webphone)
* [Calls to numbers without existing](/english/agent-handbook/manual-calls-from-contact-list.md#llamadas-a-numeros-sin-contacto-existente) (Calls to numbers without existing contact)

### &#x20;Preview Campaign

The agent and the operation in preview campaigns.

* [Preview campaigns ](https://documentacion-omnileads.readthedocs.io/es/latest/agent_preview.html)

### Dialer Campaigns

The agent and the operation in campaigns with predictive dialer.

* [Agente en modo predictivo](/english/agent-handbook/dialer-inbound-calls.md)
* [Cómo realizar una llamada manual](/english/agent-handbook/dialer-inbound-calls.md#como-realizar-una-llamada-manual)

### Inbound Campaigns

The agent and the operation in inbound campaigns.

* [Atención de llamadas entrantes](/english/agent-handbook/inbound-calls.md)
* [Gestión de contactos](/english/agent-handbook/inbound-calls.md#gestion-de-contactos)

### Whatsapp campaigns

The agent and the operation in Whatsapp campaigns.

* [Mensajes de Whatsapp](/english/agent-handbook/whatsapp-messages.md)

### Actions on calls

When an agent is on a call, they have different features at their disposal that optimize call management.

* [Llamadas hacia otros agentes](/english/agent-handbook/calls-between-agents.md)
* [Llamadas externas sin campaña asociada](/english/agent-handbook/calls-between-agents.md#llamadas-externas-sin-campana-asociada)
* [Poner en espera una llamada](/english/agent-handbook/calls-between-agents.md#poner-en-espera-una-llamada)
* [Transferencias y conferencias](/english/agent-handbook/calls-between-agents.md#transferencias-y-conferencias)
* [Observar grabación de llamada](/english/agent-handbook/calls-between-agents.md#observar-grabacion-de-llamada)
* [Grabar llamada bajo demanda](/english/agent-handbook/calls-between-agents.md#grabar-llamada-bajo-demanda)
* [Agendamiento de llamadas](/english/agent-handbook/calls-between-agents.md#agendamiento-de-llamadas)

### Agendas, grades and contacts

The agent has different menus for managing campaign contacts.

* [Listado de contactos de la campaña](/english/agent-handbook/contact-list.md)
* [Agendas pendientes](/english/agent-handbook/contact-list.md#agendas-pendientes)
* [Histórico de calificaciones del agente](/english/agent-handbook/contact-list.md#historico-de-calificaciones-del-agente)
* [Búsqueda de grabaciones del agente](/english/agent-handbook/contact-list.md#busqueda-de-grabaciones-del-agente)<br>