Agent handbook
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We are going to divide the agent management handbook into the different topics mentioned below.
We describe everything inherent to the agent's session in this section.
The agent and the operation in manual campaigns.
The agent and the operation in preview campaigns.
The agent and the operation in campaigns with predictive dialer.
The agent and the operation in inbound campaigns.
The agent and the operation in Whatsapp campaigns.
When an agent is on a call, they have different features at their disposal that optimize call management.
The agent has different menus for managing campaign contacts.
(Manual calls from contact list)
(Manual calls dialing from the webphone)
(Calls to numbers without existing contact)