# Agent handbook {% embed url="" %} ## Agent guidelines We are going to divide the agent management handbook into the different topics mentioned below. ### Agent Session We describe everything inherent to the agent's session in this section. * [Login](/english/agent-handbook/login-logout.md) * [Agent console](/english/agent-handbook/login-logout.md#la-consola-de-agente) * [Pauses](/english/agent-handbook/login-logout.md#pausas) * [Logout](/english/agent-handbook/login-logout.md#logout) ### Manual Campaign The agent and the operation in manual campaigns. * [Manual calls from contact list](https://documentacion-omnileads.readthedocs.io/es/latest/agent_manual.html) (Manual calls from contact list) * [Manual calls dialing from the webphone](/english/agent-handbook/manual-calls-from-contact-list.md#llamadas-manuales-marcando-desde-el-webphone)(Manual calls dialing from the webphone) * [Calls to numbers without existing](/english/agent-handbook/manual-calls-from-contact-list.md#llamadas-a-numeros-sin-contacto-existente) (Calls to numbers without existing contact) ### Preview Campaign The agent and the operation in preview campaigns. * [Preview campaigns ](https://documentacion-omnileads.readthedocs.io/es/latest/agent_preview.html) ### Dialer Campaigns The agent and the operation in campaigns with predictive dialer. * [Agente en modo predictivo](/english/agent-handbook/dialer-inbound-calls.md) * [Cómo realizar una llamada manual](/english/agent-handbook/dialer-inbound-calls.md#como-realizar-una-llamada-manual) ### Inbound Campaigns The agent and the operation in inbound campaigns. * [Atención de llamadas entrantes](/english/agent-handbook/inbound-calls.md) * [Gestión de contactos](/english/agent-handbook/inbound-calls.md#gestion-de-contactos) ### Whatsapp campaigns The agent and the operation in Whatsapp campaigns. * [Mensajes de Whatsapp](/english/agent-handbook/whatsapp-messages.md) ### Actions on calls When an agent is on a call, they have different features at their disposal that optimize call management. * [Llamadas hacia otros agentes](/english/agent-handbook/calls-between-agents.md) * [Llamadas externas sin campaña asociada](/english/agent-handbook/calls-between-agents.md#llamadas-externas-sin-campana-asociada) * [Poner en espera una llamada](/english/agent-handbook/calls-between-agents.md#poner-en-espera-una-llamada) * [Transferencias y conferencias](/english/agent-handbook/calls-between-agents.md#transferencias-y-conferencias) * [Observar grabación de llamada](/english/agent-handbook/calls-between-agents.md#observar-grabacion-de-llamada) * [Grabar llamada bajo demanda](/english/agent-handbook/calls-between-agents.md#grabar-llamada-bajo-demanda) * [Agendamiento de llamadas](/english/agent-handbook/calls-between-agents.md#agendamiento-de-llamadas) ### Agendas, grades and contacts The agent has different menus for managing campaign contacts. * [Listado de contactos de la campaña](/english/agent-handbook/contact-list.md) * [Agendas pendientes](/english/agent-handbook/contact-list.md#agendas-pendientes) * [Histórico de calificaciones del agente](/english/agent-handbook/contact-list.md#historico-de-calificaciones-del-agente) * [Búsqueda de grabaciones del agente](/english/agent-handbook/contact-list.md#busqueda-de-grabaciones-del-agente)
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