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  • 👶Introduction to OMniLeads
    • OMniLeads General Specs
    • Architecture and components
  • 🚀OMniLeads installation methods
    • Deploy using Docker
      • Deploy with Docker-Destkop
      • Deploy with Docker for VPS Cloud or VM
      • Deploy with Docker for VPS Cloud or VM with External Bucket
    • Deploy with Ansible
      • AIO (All-In-One) Deploy
      • AIT (All-In-Three) Deploy
      • HA (High Availability) Deploy
      • Backups, Restores, Upgrades and Rollbacks
      • Migration from CentOS7
    • OMniLeads Enterprise
    • Development Enviroment Deploy
    • First Login
    • TLS/SSL Certificates
    • Monitoring and observability
    • Security considerations
  • ⚙️Initial Configuration
    • External Authentication
    • Text To Speech (TTS)
  • 🎯CX Survey (Pro)
    • Reports
  • 📈Premium Reports (Pro)
    • Activity Reports
    • Analyzing Results
  • 🎞️Video Calls (Pro)
    • Wordpress Plugin
    • Initial Configuration
    • Webphone Demo
    • Embedding the Webphone
  • ☎️Voice Channel Configuration
    • General SIP trunk parameters
  • 🆗Whatsapp Channel Settings (Pro)
    • OMniLeads & GupShup
    • Register WhatsApp Business in GupShup
    • Message Templates and Time Groups
    • Providers
    • Lines
  • 🚧Wallboard for Business (Pro)
    • Creating a Wallboard
    • Adding Widgets and Realtime Pages
    • Exploring Widgets and Metrics
  • 📤Whatsapp Bulk Messaging (Pro)
  • 💬Contact Campaigns
    • Inbound Campaign
      • Incoming Call Routing
      • Forwarding incoming calls from the PBX
      • Time range conditioned routing
      • IVR - Interactive Voice Response
      • Incoming Caller ID
      • Ejecución de dialplan personalizado
    • Manual Campaign
    • Preview Campaign
    • Dialer Campaing
    • Whatsapp Campaign (Beta)
  • 🎧Agent handbook
    • Login Logout
    • Manual calls from contact list
    • Preview Calls
    • Dialer inbound calls
    • Inbound calls
    • Calls between agents
    • Contact List
    • Whatsapp Messages
  • 🛑Reports, recordings and monitoring
    • Recordings
    • Incoming Campaign Reports
    • Outbound Campaign Reports
    • General call report
    • Agent reports
    • Whatsapp reports (Beta)
    • Conversation Reports
    • Supervision
  • 📊Backoffice - Management audit
  • ☎️Integration between OMniLeads and PBXs
  • 🛠️IT administrator's tasks
  • 🧩CRM Integration
    • Interaction from OMniLeads to CRM
    • Interaction from CRM to OMniLeads
  • 🔐Security considerations
  • 📌OMniLeads RESTful API
    • Agent Session API in Asterisk
  • 🗒️Release Notes
  • ❤️Community
  • 🎇About us
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En esta página
  • Observability 🔎
  • A real Monitoring Central
  1. OMniLeads installation methods

Monitoring and observability

AnteriorTLS/SSL CertificatesSiguienteSecurity considerations

Última actualización hace 11 meses

Observability 🔎

When deploying OMniLeads instances based on containers, the installation and deployment process incorporates some key components for Monitoring. These services allow not only obtaining metrics oriented to the host operating system, but also extending the observability scope to other components: redis, postgres, asterisk, among others, and centralizing logs in the Observability Stack.

From this fact, it is possible to have a Multi-Instance Observability Center with the objective of centralizing the monitoring of different components (metrics and logs) of multiple tenants at the same time.

(centralization of logs) on the one hand, Promtail and Loki (export metrics) on the other, and to Prometheus. This is possible thanks to the benefits of

  • Promtail: used to parse system and application log files and send them to Loki DB.

    Loki: used to store log files from OMniLeads components such as Django, Nginx, Kamailio, etc.

A real Monitoring Central

The data sources from the deployed tenants are used to build Observability Dashboards and provide log analysis stored in Loki databases. This way, the IT or technological area of a company or a cloud carrier can invoke through

This allows us to observe OMniLeads' productive environments "in detail," and provides the SRE/DevOps Engineers team with sufficient information to proactively act with their clients.

Centralized observability.

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