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Omnileads Docs
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  • 👶Introduction to OMniLeads
    • OMniLeads General Specs
    • Architecture and components
  • 🚀OMniLeads installation methods
    • Deploy using Docker
      • Deploy with Docker-Destkop
      • Deploy with Docker for VPS Cloud or VM
      • Deploy with Docker for VPS Cloud or VM with External Bucket
    • Deploy with Ansible
      • AIO (All-In-One) Deploy
      • AIT (All-In-Three) Deploy
      • HA (High Availability) Deploy
      • Backups, Restores, Upgrades and Rollbacks
      • Migration from CentOS7
    • OMniLeads Enterprise
    • Development Enviroment Deploy
    • First Login
    • TLS/SSL Certificates
    • Monitoring and observability
    • Security considerations
  • ⚙️Initial Configuration
    • External Authentication
    • Text To Speech (TTS)
  • 🎯CX Survey (Pro)
    • Reports
  • 📈Premium Reports (Pro)
    • Activity Reports
    • Analyzing Results
  • 🎞️Video Calls (Pro)
    • Wordpress Plugin
    • Initial Configuration
    • Webphone Demo
    • Embedding the Webphone
  • ☎️Voice Channel Configuration
    • General SIP trunk parameters
  • 🆗Whatsapp Channel Settings (Pro)
    • OMniLeads & GupShup
    • Register WhatsApp Business in GupShup
    • Message Templates and Time Groups
    • Providers
    • Lines
  • 🚧Wallboard for Business (Pro)
    • Creating a Wallboard
    • Adding Widgets and Realtime Pages
    • Exploring Widgets and Metrics
  • 📤Whatsapp Bulk Messaging (Pro)
  • 💬Contact Campaigns
    • Inbound Campaign
      • Incoming Call Routing
      • Forwarding incoming calls from the PBX
      • Time range conditioned routing
      • IVR - Interactive Voice Response
      • Incoming Caller ID
      • Ejecución de dialplan personalizado
    • Manual Campaign
    • Preview Campaign
    • Dialer Campaing
    • Whatsapp Campaign (Beta)
  • 🎧Agent handbook
    • Login Logout
    • Manual calls from contact list
    • Preview Calls
    • Dialer inbound calls
    • Inbound calls
    • Calls between agents
    • Contact List
    • Whatsapp Messages
  • 🛑Reports, recordings and monitoring
    • Recordings
    • Incoming Campaign Reports
    • Outbound Campaign Reports
    • General call report
    • Agent reports
    • Whatsapp reports (Beta)
    • Conversation Reports
    • Supervision
  • 📊Backoffice - Management audit
  • ☎️Integration between OMniLeads and PBXs
  • 🛠️IT administrator's tasks
  • 🧩CRM Integration
    • Interaction from OMniLeads to CRM
    • Interaction from CRM to OMniLeads
  • 🔐Security considerations
  • 📌OMniLeads RESTful API
    • Agent Session API in Asterisk
  • 🗒️Release Notes
  • ❤️Community
  • 🎇About us
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  1. Wallboard for Business (Pro)

Exploring Widgets and Metrics

With the aim of adding value to the business, the Wallboard for Business is designed to implement different metrics/KPIs of interest, not only corresponding to the voice channel but also to the rest of the digital channels that are incorporated into the software.

Among them, we can list the following to date:

Agents on call (OnCall)

Agents on pause (OnPause)

Agents Ready (Ready)

Number of Answered Calls

Number of Offered Calls

Number of Unanswered Calls

Number of Waiting Calls

Agent Lists and Statuses

Call Lists and Statuses

Campaign Lists and Statuses

SLA Charts

% Answered Calls

% Unanswered Calls

% SLA

Maximum Wait Time

Number of Incoming Conversations (Whatsapp Business)

Number of Outgoing Conversations (Whatsapp Business)

Number of New Contacts (Whatsapp Business)

others

By clicking on the "View" button in the Widget options, it is now possible to access the view and view the configured metrics:

The bottom bar of the view will offer the user to take control of the real-time dashboard, with a few actions available in the version:

Pause (to view metrics on a specific page)

Refresh (to take new widgets or recently added pages)

Edit (to re-configure the dashboard)

Toggle between background colors

Connect/Disconnect wallboard

AnteriorAdding Widgets and Realtime PagesSiguienteWhatsapp Bulk Messaging (Pro)

Última actualización hace 5 meses

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