Message Templates and Time Groups

To correctly configure your WhatsApp channel, you must first have a Business Hours Group and a Message Template Group.

On the one hand, the time group will define the operating window in which OMniLeads can receive messages and route them to support agents. On the other hand, the template group will store a set of predefined messages that will serve as "quick responses" for agents, with the aim of streamlining management.

Creating Message Templates

To create Message Templates, go to the Resources -> Message Templates menu and click the "+" button.

Creating a Template Group

To create a Template Group, go to Resources Menu -> Message Template Group and click the "+New" button. From there, you can add Message Templates and then make them available in your preferred Campaign.

Creating a WhatsApp Group Schedule

To create a Time Group, go to Resources -> Time Groups and click the "+New" button. From there, you can add Operating Time Slots to alert the user about operating hours.

Once these objects have been created and configured, it is now possible to move forward with the creation of Providers.

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