🇬🇧
Omnileads Docs
ComunidadForo
English
English
  • 👶Introduction to OMniLeads
    • OMniLeads General Specs
    • Architecture and components
  • 🚀OMniLeads installation methods
    • Deploy using Docker
      • Deploy with Docker-Destkop
      • Deploy with Docker for VPS Cloud or VM
      • Deploy with Docker for VPS Cloud or VM with External Bucket
    • Deploy with Ansible
      • AIO (All-In-One) Deploy
      • AIT (All-In-Three) Deploy
      • HA (High Availability) Deploy
      • Backups, Restores, Upgrades and Rollbacks
      • Migration from CentOS7
    • OMniLeads Enterprise
    • Development Enviroment Deploy
    • First Login
    • TLS/SSL Certificates
    • Monitoring and observability
    • Security considerations
  • ⚙️Initial Configuration
    • External Authentication
    • Text To Speech (TTS)
  • 🎯CX Survey (Pro)
    • Reports
  • 📈Premium Reports (Pro)
    • Activity Reports
    • Analyzing Results
  • 🎞️Video Calls (Pro)
    • Wordpress Plugin
    • Initial Configuration
    • Webphone Demo
    • Embedding the Webphone
  • ☎️Voice Channel Configuration
    • General SIP trunk parameters
  • 🆗Whatsapp Channel Settings (Pro)
    • OMniLeads & GupShup
    • Register WhatsApp Business in GupShup
    • Message Templates and Time Groups
    • Providers
    • Lines
  • 🚧Wallboard for Business (Pro)
    • Creating a Wallboard
    • Adding Widgets and Realtime Pages
    • Exploring Widgets and Metrics
  • 📤Whatsapp Bulk Messaging (Pro)
  • 💬Contact Campaigns
    • Inbound Campaign
      • Incoming Call Routing
      • Forwarding incoming calls from the PBX
      • Time range conditioned routing
      • IVR - Interactive Voice Response
      • Incoming Caller ID
      • Ejecución de dialplan personalizado
    • Manual Campaign
    • Preview Campaign
    • Dialer Campaing
    • Whatsapp Campaign (Beta)
  • 🎧Agent handbook
    • Login Logout
    • Manual calls from contact list
    • Preview Calls
    • Dialer inbound calls
    • Inbound calls
    • Calls between agents
    • Contact List
    • Whatsapp Messages
  • 🛑Reports, recordings and monitoring
    • Recordings
    • Incoming Campaign Reports
    • Outbound Campaign Reports
    • General call report
    • Agent reports
    • Whatsapp reports (Beta)
    • Conversation Reports
    • Supervision
  • 📊Backoffice - Management audit
  • ☎️Integration between OMniLeads and PBXs
  • 🛠️IT administrator's tasks
  • 🧩CRM Integration
    • Interaction from OMniLeads to CRM
    • Interaction from CRM to OMniLeads
  • 🔐Security considerations
  • 📌OMniLeads RESTful API
    • Agent Session API in Asterisk
  • 🗒️Release Notes
  • ❤️Community
  • 🎇About us
Con tecnología de GitBook
En esta página
  1. Reports, recordings and monitoring

Recordings

Access menu

To access the recording search engine, we must go to the Search recording menu. Next, the module view is displayed, where the recordings of the current date are listed and a set of parameters that allow us to filter and retrieve recordings according to criteria such as the following:

  • Date: Allows you to narrow your search to a particular date or date range.

  • Call Type: You can filter by call type (manual, incoming, preview or predictive dialer).

  • Contact Phone: This field allows you to narrow your search to calls in which a specific phone number is involved.

  • Call ID: You can search for a call if you have its CallerID, making a quick and effective search.

  • Agent: You can narrow your search to calls where a specific agent is involved in the recording.

  • Campaign: Filter to list calls associated with a certain campaign.

  • External Contact ID: We can search for all calls from a particular contact, using the external_id field defined in the contact database when creating it.

  • Minimum duration: This field is used to limit the search to recordings with a certain minimum duration.

  • Checked: This check is used to retrieve call recordings that have been viewed by the agent using the relevant button on their console.

  • Qualified as management: As we know, in OMniLeads there are ordinary qualifications and "management" qualifications, which are the ones that trigger the campaign forms. In this case, this check allows you to recover calls qualified with this type of qualification. For example: sales, survey, etc.).

  • Recordings per page: We define how many recordings we want to list per page.

  • Rating: Allows you to filter recording records using the Rating type as a criterion.

  • Generate recording zip: Once the recordings are listed, we can select all the ones that the page allows and download them in zip format. The "Add agent username and contact data" option can be checked to obtain a CSV report with all the contact information (metadata).

Important: The "Add agent username and contact data" option may consume a lot of processing resources.

Figure 1: Recordings

AnteriorReports, recordings and monitoringSiguienteIncoming Campaign Reports

Última actualización hace 11 meses

🛑
Deploying Recording Logs