Agent handbook | Omnileads Docs

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👶Introduction to OMniLeads
- OMniLeads General Specs
- Architecture and components
🚀OMniLeads installation methods
⚙️Initial Configuration
- External Authentication
- Text To Speech (TTS)
🎯CX Survey (Pro)
- Reports
📈Premium Reports (Pro)
- Activity Reports
- Analyzing Results
🎞️Video Calls (Pro)
☎️Voice Channel Configuration
- General SIP trunk parameters
🆗Whatsapp Channel Settings
💬Contact Campaigns
🎧Agent handbook
🛑Reports, recordings and monitoring
📊Backoffice - Management audit
☎️Integration between OMniLeads and PBXs
🛠️IT administrator's tasks
🧩CRM Integration
- Interaction from OMniLeads to CRM
- Interaction from CRM to OMniLeads
🔐Security considerations
📌OMniLeads RESTful API
- Agent Session API in Asterisk
🗒️Release Notes
❤️Community
🎇About us

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