🚧Wallboard for Business (Pro)

With the aim of complementing the basic product Dashboards and offering a Real-Time Overview prepared for the Business Lane, the Wallboard for Business is positioned as a commercial module to add value when it comes to understanding the current status of the Contact Center.

Basing its operation on business metrics or KPIs (Key Performance Indicators) and available in the OMniLeads Enterprise version, the user will be able to create Monitoring Dashboards with multiple purposes:

Obtain a much broader and personalized summary of metrics on the Contact Center Operation status (Attended, Lost, Ready Agents, Paused Agents, OnCall Agents, etc.)

Configure reactive alarms to pre-configured events (i.e. Avail Time thresholds, Avg Time, unattended quantities, waiting quantities, etc.)

Provide a real-time method accessible from any device.

Create public and private "real-time walls."

Display results by dynamically scrolling Pages and Widgets.

Expand the view of results to more than one Contact Center instance or site (Centralized View)

Who will use this product?

It is intended for Advanced Supervisors, Managers and/or Contact Center Administrators.

Why is it important?

In Operations where there is a large amount of information and traffic managed in the Contact Center, it is essential to have a global, efficient and real-time view of the main operating indicators (KPIs) that best describe the current situation.

This allows you to quickly discover which aspects of the Contact Center workflow may need optimization and improvement, and make confident decisions about what is happening at the moment.