🗒️Release Notes

Release Notes - OMniLeads 2.2.3

[2024-12-11]

Added

• oml-2796 [OMLAPP] Campaigns Agents list saved in redis

• oml-655 [OMLAPP][ANSIBLE] Add proxy web deploy parameters

• oml-2826 [OMLAPP] Agent status list API is added

Improvements

Fixes

• oml-2839 [OMLAPP] Problem dialing numbers starting with '0'

• oml-686 [ANSIBLE] restore playbook on AIT & AIO env

Release Notes - OMniLeads 2.2.2

[2024-11-22]

Added

• oml-2747 Show Whatsapp Line Status

• oml-2757 Multiple level interactive menu for Whatsapp Line destination.

• oml-2785 Inbound Routes can have Agents as a destination.

Improvements

• Agent event stream data expires after 2 days.

• oml-2817 Force Disposition report column order.

Fixes

• Strange django migration dependency problems

Release Notes - OMniLeads 2.2.1

2024-11-13

Added

• oml-2813 Evil reload on rss parameter for uwsgi config.

Changed

• oml-2720 Prevent button click while fetch is in progress.

Release Notes - OMniLeads 2.2.0

[2024-11-04]

Added

• oml-2752 [OMLAPP]: Allow contact creation from the WhatsApp conversation window.

• oml-2730 [OMLAPP]: Manual calls can be restricted by campaign type in group configuration.

• oml-2749 [OMLAPP]: Allow the creation of Group of Hours from the WhatsApp line edit/create window.

• oml-2772 [OMLAPP]: API to get campaign agents and call status.

• oml-2745 [OMLAPP]: New Number field for disposition forms.

• oml-2751 [OMLAPP]: Deactivation of WhatsApp templates.

• oml-2729 [OMLAPP]: Use CRM data for inbound call contact identification.

• oml-2780 [OMLAPP]: Agent ID is sent in the login API response.

• oml-2781 [OMLAPP]: TOKEN_EXPIRED_AFTER_SECONDS can be configured via an environment variable.

• oml-2748 [OMLAPP]: Allow message template creation from the WhatsApp line edit/create window.

• oml-003 [ANSIBLE]: Multi-tenant centralized backup based on Object Storage Bucket.

• oml-575 [ANSIBLE]: Scalability tweaks configurations for Redis & PostgreSQL.

Improvements

• oml-599 [ANSIBLE]: HA deployment was optimized across all components on two VMs.

• oml-599 [ACD]: Asterisk was upgraded to 20.9.3.

• oml-2784 [OMLAPP]: Line deletion is now allowed for associated lines.

• oml-2732 [OMLAPP] [AGENT-TOOL]: Allow consultative transfer to inbound campaigns.

• oml-599 [ANSIBLE]: The parameters for configuring scalability (scale_rtpengine, scale_asterisk, & scale_uwsgi) are now set with "True" instead of "true". You will need to apply this change to your production inventory.yml.

Fixes

• oml-633 [OMLAPP]: Web workers UWSGI recycle for scale tuning scenarios.

• oml-2764 [OMLAPP]: Error sending multimedia content via WhatsApp.

• oml-2763 [OMLAPP]: Error creating contact without the 'telefono' field in the contact database.

• oml-614 [OMLAPP]: Error generating Asterisk Music On Hold paths.

• oml-652 [ACD]: Error with Asterisk config generator when the omnileads user UID is different from 1000.

Release Notes - OMniLeads 2.1.0

[2024-08-30]

Added

• oml-2668 [OMLAPP] Audio File creation using TTS Services

• oml-2675 [OMLAPP] Whatsapp multimedia mesagges

• oml-2731 [OMLAPP] Added Ringall strategy for inbound and dialer campaigns

• oml-2734 [OMLAPP] Inbound Campaigns Supervision shows abandoned calls percentage row.

Improvements

• oml-589 [ACD] Upgrade Asterisk 20.9.1.

• oml-589 [ACD] The asterisk_reloader script, which generates the business logic configuration, now runs in a separate container.

• oml-2723 [OMLAPP] Allow ignoring SSL validation in External Site Authentication requests

• oml-2740 Whatsapp conversations are not blocked after detecting error

• oml-2754 Whatsapp Interactive menu options restricted to numbers only

Fixes

• oml-2728 [OMLAPP] Fix error on Whatsapp conversation initialization

• oml-2739 [OMLAPP] Fix Outbound Route Pattern validation

• oml-578 [ACD] Fix consultative transfer call recording

Release Notes - OMniLeads 2.0.2

[2024-07-13]

Added

• oml-2700 [OMLAPP]: Agents to transder ordered by Ready state

• oml-2674 [OMLAPP]: Whatsapp conversations can be exported to .csv file

Improvements

• oml-2701 [OMLAPP]: Event Audit allows filtering by day

• oml-2703 [OMLAPP]: New Outbound Routes regex for special characters

• oml-2708 [OMLAPP]: Several reports button blocked on click to prevent server overload

• oml-2162 [OMLAPP]: Tests optimization

Fixes

• oml-570 [ANSIBLE]: django.env template and CORS_ORIGIN inventory variable

• oml-2444 [NGINX]: Download PDF reports

• oml-571 [OMLAPP]: Download call recording pool as zip

• oml-2717 [WEBSOCKETS]: Websockets interrupt execution due to an exception

• oml-2669 [OMLAPP]: Inconsistent agents activity logging

• oml-2569 [OMLAPP]: Previous day data showing in Inbound calls Supervision

• oml-2222 [OMLAPP]: Fix External Site Json Authentication

Release Notes - OMniLeads 2.0.1

[2024-06-25]

Improvements

• oml-557 [ANSIBLE]: Parameters for scalability are added (uwsgi, kamailio & rtpengine)

Fixes

• oml-557 [ANSIBLE]: Fix swap create

Release Notes 2.0.0

Added

• WhatsApp Bussiness API Integration to Inbound Campaigns via GupShup (Beta)

• Adoption of object-oriented storage as the exclusive format for storing recordings and other files generated by each interaction.

• Plug & play compatibility with the Grafana, Prometheus & Loki stack for observability.

• Voice Channel: The ability to transcribe voice recordings using deep learning models has been implemented (low level implementation)

• Voice Channel: Integration was implemented using Google TTS SaaS or PicoTTS for offline OMniLeads TTS (low level implementation)

• Interaction with PicoTTS and other SaaS-based TTS services to generate audio for announcements, IVR, etc. (low level implementation)

• RabbitMQ: A new component for processing asynchronous tasks such as handling recordings, transcription, sentiment analysis, etc. (low level implementation)

Mejoras

• Voice Channel [Recordings]: The process of converting to MP3 and uploading to S3 has been decoupled using a new component to improve performance and scalability.

Cambios en Componentes

• Support for modern Operating Systems via Docker or Podman: Ubuntu, Debian, Rocky Linux, Alma Linux, OpenSuse, others.

• Support for Multiple Cloud Providers: Amazon Web Services, Digital Ocean, OVH, Linode, others.

• Django 3.2.

• Postgres 14.

• Asterisk 20.7.

• Kamailio 5.6.

Release Notes 1.33.4

08-03-2024

Agregado

• OML-2585 [WEB] [API] Nuevo punto de conexión para cargar contactos masivos desde el CRM.

Mejoras

• OML-463 [DOCKER] Ahora es posible migrar a OMniLeads Enterprise sin editar el archivo docker-compose YAML.

• OML-463 [ANSIBLE] Se añadió la bandera "--rm" a los comandos de ejecución de podman run que lanzan los playbooks de respaldo y Django.

• OML-463 [WEB] [HA] Los scripts de inicio para la aplicación web UWSGI (comandos de Django) han sido modificados.

• OML-463 [ANSIBLE] [HA] Se cambió el orden en el script de acciones de conmutación por error (aio_transitions.sh).

• OML-463 [ANSIBLE] [HA] Playbook de componentes de Django, Asterisk, Cron y Nginx para implementar en HA.

• OML-2586 [WEB] Se completaron las traducciones pendientes al inglés y portugués.

Corrección

• OML-475 [ASTERISK] Las llamadas que comienzan en un día y terminan en el siguiente no se pueden reproducir ni descargar.

Eliminado

• OML-463 [ANSIBLE] Ahora es posible migrar a Omnileads Enterprise sin la bandera "enterprise_edition:" en el archivo inventory.yml.

Versiones de Componentes de OMniLeads

• omnileads_img: docker.io/omnileads/omlapp:240308.01

• asterisk_img: docker.io/omnileads/asterisk:240226.01

• fastagi_img: docker.io/omnileads/fastagi:240228.01

• astami_img: docker.io/omnileads/astami:231230.01

• nginx_img: docker.io/omnileads/nginx:240105.01

• websockets_img: docker.io/omnileads/websockets:231125.01

• kamailio_img: docker.io/omnileads/kamailio:231125.01

• rtpengine_img: docker.io/omnileads/rtpengine:231125.01

• redis_img: docker.io/omnileads/redis:231125.01

Release Notes 1.33.0

27-12-2023

• OML-2540 Fix y Mejora al persistir cambios en Constance a través de Django admin

• OML-2541 Ahora es posible modificar dinámicamente el Sitio Externo (Integración a CRM) al editar campañas.

• OML-2398 Se agrega soporte para Simple Authentication de Microsofto Active Directory.

Release Notes 1.32.0

30-10-2023

• OML-2482 Se amplía la cantidad de caracteres especiales como parámetros de Interacción de CRM Externo.

• OML-2506 Fix de selección de campo "dirección" al crear campañas con Integración a Google Maps.

• OML-2499 Fix de posiciones de elementos y columnas en Exportación a PDF de Reporte de campañas.

• OML-2484 Optimización en el proceso de Agendamiento Personal/Global por contacto.

• OML-2457 Se incluye soporte de Autenticación Externa para usuarios OMniLeads.

• OML-2472 Se añade modelo de Autenticación Externa via LDAP (Lightweight Directory Access Protocol).

• OML-2473 Ahora es posible crear o editar usuarios y seleccionar su método de autenticación externa.

• OML-2474 Se añade información de método de Login utilizado para la Vista de Usuarios.

• OML-2504 [Reporting Pro] Fix bug contabilización errónea en llamadas que abarcan dos días.

• OML-2505 [Reporting Pro] Fix ajuste erróneo en cambios de horario de verano.

• OML-2508 [Reporting Pro] Se añade información de Grupo en las vistas de reportes de agente.

Release Notes 1.31.0

25-09-2023

• OML-2479 Mejora estética en form de transferencia de llamadas

• OML-2478 Fix en Transferencias a Campañas frente a ID's cacheados de manera incorrecta

• OML-2471 Fix en generación de reportes

• OML-2460 Ahora es posible conocer el Status del Agente en Transferencias entre pares

• OML-2430 El Status de Troncales VoIP se pueden visualizar directamente desde la vista de troncales.

• OML-2461 Nueva funcionalidad para clonar agentes a partir de skills y permisos de grupo

• OML-2462 Ahora es posible visualizar en entrantes los datos de gestión previa de un contacto, y conocer el agente que recibió su atención

• OML-2476 Mejoras cosméticas en dashboard de agente - histórico de calificaciones

Release Notes 1.30.0

23-08-2023

New Features, Bug Fixes and Optimizations.

• OML-2470: Fix error when calculating agent statistics report for agent dashboard

• OML-2454: Fix error when logging Hold events

• OML-2439: Optimization for Call Disposition Report

• OML-2464: Fix timeout for External URL Interaction

• OML-2445: Fix error in Time Pauses for Agent Reports

• OML-2283: Add Campaigns Selection in User Creation Wizard

• OML-2418: Add alert when data base is reused

• OML-2424: Detection of agent status when microphone is disabled

• OML-2417: Ability to transfer contact information between campaigns with shared Database

• OML-2429 Disable form selection for already used Call Dispositions in Campaign Wizard

• OML-2419 Add alert when transferring a call if contact information is not saved

Release Notes 1.29.0

22-06-2023

New Features, Bug Fixes and Optimizations.

• OML-2400: Allow transfers from agents to agents without Group Restrictions

• OML-2403: Fix Supervisor privileges when managing agents in campaigns

• OML-2411: Now it is possible to split deactivated contact from Database Results in Preview Campaigns

• OML-2401: Audit Module allows now to download to CSV preselected audit registers

• OML-2404: Database management: Contact Databases not in use can be deleted from platform.

• OML-2416: Fix in Agent Report (Connected Calls) when CX Survey has no data.

Release Notes 1.28.0

28-04-2023

New Features, Bug Fixes and Optimizations.

• OML-2399 Fix in CRM Parameters when special characters are used.

• OML-2392 Lost Calls are now correctly registered in Webphone activity

• OML-2391 New Group Filter is added in Agent List View

• OML-2388 Fix in Call Disposition Report when Global/Personal Callback are displayed.

• OML-2384 Recording Module is modified in order to show Call Disposition editions to a Contact number.

• OML-2364 Fix in minor Call Disposition Report issues when displaying results.

• OML-2336 Fix in Roles module when applying permissions from other role.

Release Notes 1.27.0

05-04-2023

Nuevas Funcionalidades

• https://freetechsolutions.atlassian.net/browse/OML-2277

• OML-2361: Se añade la posibilidad de generar Metadata para posterior data-analysis sobre grabaciones de llamadas

• OML-2352: Se optimizan los reciclados de bases de datos

• OML-2338: Optimzación sobre el manejo de «tiempo de Hold» cuando no existe evento de cierre explicito

• OML-2353: Restricción sobre caracteres de Nombre de Base de Contactos

• OML-2247: Se añade la posibilidad de obtener el detalle sobre tipo de pausa Productiva/recreativa en consola de agente

• OML-2349: Se añade información de Transferencias efectuadas al addon CX-Survey en Reportes de Agentes

• OML-2385: Optimización en Vista de Agregado de Contactos a Base de Campaña

• OML-2386: Se optimizan consultas SQL sobre el Módulo de Grabaciones cuando el filtro es por Calificación

Bug fixes & Optimizaciones

• OML-2359: Fix en eliminación de asignaciones de contactos sobre campañas preview ya finalizadas

• OML-2351: Fix en Grupos Horarios y Destinos Personalizados al regenerar configuración telefónica

• OML-2358: Fix en Paginación de Lista de Previews de Agente cuando hay mas de 10 campañas asignadas

• OML-2354: Fix en evento de forzar calificación cuando Auto-Despausa está configurado.

• OML-2350: Fix en opción de Hangup sobre eventos de timeout de espera en cola

• OML-2355: Fix en longitud de Checkbox sobre opción Grabar en Wizard de Campaña.

• OML-2292: Fix sobre URLs de archivos de grabación cuando los mismos apuntan a un Bucket S3 (object-storage)

• OML-2383: Fix en Liberar y Reservar Contactos Preview cuando las bases de contactos se comparten.