🛑Reports, recordings and monitoring
Reports, recordings and monitoring
Recordings
All campaigns that operate with the call recording option enabled generate their files with recordings for later listening or downloading. The OMniLeads Recordings module allows the search for recordings using filters as search criteria.
Output of inbound campaigns
In this section, everything inherent to the "output" generated by inbound call campaigns is presented and analyzed.
Output of outbound campaigns
In this section, everything inherent to the "output" generated by outbound calling campaigns is presented and analyzed.
Output of WhatsApp campaigns
In this section, everything inherent to the "output" generated by campaigns with an active WhatsApp Channel is presented and analyzed.
General call report
This section reviews each report generated by the general call report. Menu: Reports -> Calls.
General Agent Reports
This section reviews each report generated by the general agent activity report. Menu: Reports -> Agents.
Real-time monitoring
This section reviews the OMniLeads monitoring module.
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