Providers

Creating a New Supplier

To activate the WhatsApp Business channel, you must register a provider. Just like a telephone carrier, a WhatsApp provider (either Meta or a Business Service Provider) will allow OMniLeads to connect to the official WhatsApp Business APIs securely and reliably.

1

How to register a supplier

  1. Go to the Menu: Connections -> Whatsapp -> Providers.

  2. Click the plus sign (+) to start the registration wizard.

  3. Complete the forms that will be displayed depending on the type of approved provider (GupShup or Meta).

When you start the wizard, a form will be displayed based on the selected provider.

2

After registering the supplier

Once the provider is created, you can configure WhatsApp lines to use the channel. See also: https://docs.omnileads.net/whatsapp-channel-configuration/lines

GupShup setup

If you choose GupShup as your provider, the following form will be displayed:

Form fields:

  • Name: This is the name we will give to the new supplier selected for the channel.

  • Provider: This is the Authorized BSP (Business Service Provider) that we will use for the integration.

  • API Key: This is the "key" or "secret" located in your GupShup account. Remember that to register a GupShup account and activate the WhatsApp Business channel, you must follow the instructions below: https://docs.omnileads.net/whatsapp-channel-configuration/gupshup-integration/register-whatsapp-business-in-gupshup

  • Partner Email: GupShup partner/ISV email (if any).

  • Partner Password: GupShup partner/ISV secret for this account (if any).

Setting Meta

If you choose Meta as the provider, the following form will be displayed:

Form fields:

  • Name: This is the name we will give to the new supplier selected for the channel.

  • Provider: In this case we will use Meta for the integration.

  • BusinessID: This is the business identifier provided by Meta and visible in the App.

  • Permanent Access Token: This is the token we generated when the App Role was created.

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